Frequently asked questions

How can we help you?

Want to check the status of your order? Want to know how to return a product? We can help.

How to check stock availability

  • Always check your desired product’s availability here on our website or in the IKEA app before you visit your local IKEA store. We update stock status for our products every few hours.
  • The best way to get the latest stock status is to visit the product page or listing pages of the item you are interested in and check its availability at your local IKEA store. When checking on our listing page, an indicator for your local store will display as well as possibility for delivery.
  • If the product you are looking for is out of stock at your local store, you can click on the ‘check other IKEA stores’ link to view inventory from our other locations.
  • You can also select ‘notify me’ and you will receive aca communication from IKEA when your product is back in stock. Note that stock shipments are limited and tend to be purchased quickly, so we encourage you to use our click and collect service to secure the products you want or visit your local store first thing in the morning.
  • Products that show the status ‘Few in stock’ may not be available for purchase online because their limited stock level means we can’t guarantee that they will still be available at time of purchase.
  • Please note – the stock status you see online or in the IKEA app is the same information that our customer service co-workers have access to. If you need further support, please see the FAQ below or connect with us via Chat.
  • Before you visit be sure to download our shopping app – it is a great way to check out what IKEA has to offer and also to even check for stock while you are shopping in store!

 

 

Orders

General

  • Using your order number and email address or phone number, you can track your order online here: Track and Manage.

     

  • If you’re receiving an error at check-out while placing your order, it’s possible the items in your cart are out of stock at our distribution center. Please note that standard online orders for delivery ship from one of our central warehouses based on your zip code and not our store locations, so it’s possible for availability to differ. Delivery requires a minimum $35 merchandise subtotal to qualify, after discounts, coupons, credits, and promotional offers. Gift card purchases, taxes, shipping and delivery fees, assembly or other service fees do not count towards $35 min. For further information, you’re welcome to contact the IKEA US Customer Support Center at 1-888-888-4532.

     

 

  • Unfortunately, we do not currently offer shipping and delivery outside of the continental US.

     

 

Missing Items

  • Upon delivery, we recommend reviewing your order confirmation and 8-digit article numbers of the products delivered. To report missing items, please contact the IKEA US Customer Support Center at 1-888-888-4532.

     

 

  • For parcel deliveries, FedEx may leave packages in a more secluded area of your home, such as behind porch columns, landscaping, or garage corners. With our updated Terms & Conditions effective August 20, 2020, truck deliveries may also be delivered to your covered porch, garage or doorstep and not inside your home. If your package isn’t found within these locations, please confirm that your mailing address is listed correctly and contact the IKEA US Customer Support Center at 1-888-888-4532 for assistance.

     

  • First, please check to make sure you have all of the packages for each item, as there may be more than 1 box containing all parts. You’ll find the number of packages required on the product label (example: Box 1(2) and Box 2(2)).

    For the quickest resolution, we recommend visiting the store with your receipt or order confirmation to obtain any missing parts. If you’re unable to do so, please contact the US IKEA Customer Support Center at 1-888-888-4532. Pending availability and the size of the part(s), we may be able to ship them from our store.

     

  • Most IKEA bed frames require the SKORVA midbeam.

    This product is sold separately in our stores. If your purchase was made in-store, please review your receipt to see if this product was purchased. If not, it would be necessary to visit the store to purchase or place an order for the SKORVA midbeam online.

    If your purchase was completed online, the SKORVA midbeam is included in the price of our bed frame. If this product is missing from your order, please contact the IKEA US Customer Support Center at 1-888-888-4532.

     

  • If the appliance was purchased within 365 days, please visit your closest store location with your receipt or order confirmation and the serial number of the item. We’ll be happy to assist you there.

     

 

  • While IKEA is not liable for any lost/stolen or left behind merchandise, we’ll do our best to help. Please give us a call at 1-888-888-4532 within 24 hours of your visit so we can attempt to locate the item(s).